Cloud Solutions

Our Metrocloud solution is hosted in secure data centres on virtual servers. Businesses can utilise their critical services as much as they need to, at any time, with hosting on multiple instances around the country to ensure high availability of connection.

Our Metrocloud technology is perfect for:

• Sales teams who need to connect from anywhere,
  at anytime.

• Businesses with multiple sites

• Businesses that are expanding quickly and are in need of high performance servers.

• Smaller businesses, who won’t need to invest heavily in their own data centres or onsite hardware.

• Remote working situations.

Other great features include:

• Hosted using a 3CX communications system or

• A personally configured option to suit your specific
  business needs.

• PC, Mac, Android and iOS compatible.

• Sends company caller ID and not personal.

• Competitive calling rates

• Powerful back up servers

To learn more about our Metrocloud solutions click here, or for pricing, calling rates, phones and products visit Metrocloud.nz

On Premise phone system

An on-premise system is when your phone system is a physical device hosted on site and either owned or leased by you. We offer you fixed one-off costs, low ongoing expenses and high functionality.

Our on premise phone systems are a perfect solution for:

• Large organisations with multiple extensions within the same building.

• Schools, Supermarkets, and Hotels

Other great features include:

• Extremely cost effective over the long term.

• Easily managed and flexible with features multiple feature.

call reporting

Call reporting is the process of converting raw call data, into insightful reporting with help to monitor and analyse your calls. This will help you make informed decisions to enhance your customer service.

What will your reports tell you?

• Usage

• The incoming call origin

• The incoming call distribution

• Your top callers

tollfree and word numbers

Keep your phone number and move it to Metrocom. We can easily get you a toll free number, 0800 or 0508, and toll free word numbers to help your marketing campaign.

What are the benefits of Toll-free and Word Numbers?

• Makes your business look more professional and established

• Can reinforce your brand. ie choosing a name or word that relates to your business

• Affordable and cost efficient

• For a larger more spread out work force, they can help to unify our image to your customers.

• Easy to remember which gives you an advantage over your competitors.

Efax (fax to email/email to fax)

Use your internet, instead of a phone connection, to easily send and receive faxes from anywhere in the world. It’s not only cost effective, but a paperless and flexible option to add to your business.

What are the benefits of using the eFax feature?

• Removes the cost of paper, ink toners and an associated phone line, which lowers costs and is more environmentally friendly.

• Easy to use and fast to set up.

• An essential option for anyone sending and receiving sensitive correspondence. 100% uptime assures secure, encrypted delivery of all your important faxes.

• You will be prepared, as all analogue lines are in the process of being cancelled all around the world.

softphones

A Softphone is software that converts your device into a phone to make and receive calls over the internet. You can add a headset with a microphone, a camera, and a voice over IP service to increase the functionality of your phone system.

What are the benefits of using a Softphone?

• PC / Apple compatible.

• Easy to use with MANY features available ie. Call forwarding / call waiting / call with a single click and many more.

• The ability to make outbound calls with a customised caller ID. This helps with businesses with multiple sites who are wanting to display the region that you are calling from.

• Lower monthly communication costs.

• Great for remote workers and teams working remotely by increasing connectivity and collaboration.

mobile apps

Business phone system mobile apps allow your employees to receive customer calls on any of their mobile devices, appearing to the caller as though they were on your business's main phone line. Take your DDI with you wherever you go, and keep in touch with co-workers with an office extension on your mobile.

What are the benefits of using a Phone System Mobile App?

• The ability to work on the go, without being tethered to a desktop.

• Call routing. You can set up the business phone system app to forward calls to one or several different numbers when the caller dials one specific number (i.e., your business's main phone number). An employee working from home may answer a call to your business's published phone number on their personal phone. From the caller's perspective, it will be as though they're talking to someone on the business's premises.

• Flexible and easy to use with many features such as auto-attendant.

conference calling

Online conferences are essential in every sector. It provides a platform for uninterrupted communication that is easily assessable to all your employees at one time. Conference calling is an important collaboration tool for all businesses today which is east to use and very cost- effective.

What are the benefits of using Conference Calling?

• Saves time and money on business trips.

• Increased attendance due to flexibility of organisation.

• The ease of sharing information.

• Essential for remote working businesses.

Answering services

What happens when your calls don’t get answered? We can provide a NZ based personalised answering service, for one-off days, holidays or emergency overflow scenarios.

What are the benefits of using an Answer Service?

• Ensures you receive all your calls.

• Reduces waiting time for callers.

• Helps in peak call times to ensure no calls go unanswered.