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Samsung Contact Center Pro

Samsung Contact Center Pro

Samsung Contact Center Pro (SCC Pro) is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers.


$0.00 (inc GST)

From IVR, overflows and skills-based routing to workload balancing and virtual queuing, Samsung provides a full suite of powerful tools delivering a professional, streamlined contact center experience. SCC Pro offers virtually unlimited call routing options, including skills-based routing, where calls are automatically sent to the agent best qualified to resolve the problem.

It comes with call recording and enables administrators to log into the system remotely from a smartphone or tablet.

Samsung SCC Pro Key Benefits

■ Ease of Use: Browser-based architecture offers convenient access to the system from any device reducing the cost of software licenses, installation and maintenance.

■ Enhanced Efficiency: SCC Pro provides business intelligence you need to make crucial forward thinking staffing and process decisions.

■ Improved Productivity and Service Levels: Samsung SCC Pro provides the ability to automatically route calls to the best agent for the job, providing a personalised customer experience, and reduces the need to call backs.

  • SCC Pro
    SCC Pro is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers.