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XChange

XChange

The CTI application with a difference - Samsung Xchange connects your telephone to your office computer, making you more productive. When a call is received by your telephone, the caller’s telephone number (CLI) is displayed on your screen in a small, discreet, notification window.

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Samsung Xchange also connects to your company’s CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know who’s calling even before answering the phone.
 
You can also use the buttons on the notification window to answer the call, or to bring up the caller’s record in the CRM application, saving you valuable time during the call – making you more productive and your customers happier.
 
As well as “popping” inbound callers details, Samsung Xchange allows you to quickly and easily dial from your CRM application and search for contacts by name or location – often in an easier way than is provided by the actual CRM application itself.
 
In addition to CRM integration and call previewing, Samsung Xchange provides the following features:

  • Call control from your PC
  • Internal contact manager for private contacts that are not in the company’s main CRM database
  • A detailed call history to see at a glance who you have been calling and called by, no more lost calls
  • Dial from anywhere – Web pages, Microsoft applications, most database applications and many other places.Presence – see the presence status of colleagues, including whether they are in Do Not Disturb, out of the office, in a meeting, etc. and quickly call them